Senior Specialist, Customer Service

What you’ll need to succeed as a Senior Customer Service Specialist at XPO

Minimum qualifications:

• 2 years of related work experience and call center environment
• Excellent typing and 10-key skills
• Experience with Microsoft Office
• Availability to work a variety of shifts, including days, evenings, nights and weekends
• Able to work independently with little or no supervision and/or in a team environment

Preferred qualifications:

• Familiarity with DOT regulations 
• Transportation experience 
• Able to work independently, with little or no supervision and in a team environment 
• Excellent verbal and written communication skills 
• Positive, can-do attitude to achieve goals 
• Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc. and to influence business/function leaders 
• Strong organizational and investigative skills 
• Creativity and good judgment in problem-solving and communications 

About the Senior Customer Service Specialist job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Receive incoming calls from employees who have been involved in an accident, have been injured and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
• Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, data entry and invoice payment
• Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers and dollies
• Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul
• Follow directions while remaining engaged, productive, flexible and adaptable to changing conditions and expectations
• Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.