Executive Deskside Support Technician

Requisition Id:  362031
Business Unit:  Corporate
Location: 

Boston, MA, US, 02111

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Executive Deskside Support Technician, you will provide comprehensive technical support, including tracking, troubleshooting, and resolving all end-user computer issues. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Deliver elite support to onsite and remote executives in a courteous and professional manner
  • Develop solid relationships, demonstrate the ability to inspire trust, and maintain confidentiality to best understand and support executive-level needs
  • Provide recommendations regarding new technologies to better support the company
  • Independently resolve complex, break/fix issues in person or via telephone

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience
  • 2 years of experience supporting a corporate, networked computer environment
  • Proficiency with PC, MAC, mobile devices, LAN/WAN, printers, communication devices and other peripherals
  • Advanced knowledge, support and troubleshooting of AV, presentation and teleconferencing equipment

It’d be great if you also have:

  • Degree in Computer Science or Management Information Systems
  • MCP, MSCE or A+ certifications
  • 10 years of experience supporting a corporate networked computer environment, including: installing, troubleshooting and supporting corporate AV equipment; providing executive/VIP support; building, deploying and troubleshooting desktop computers
  • Microsoft Windows OS, Active Directory, O365 and Telephony equipment support experience
  • Ability to quickly learn and achieve proficiency in new software applications

Be part of something big.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here. 


Nearest Major Market: Boston

Job Segment: Technical Support, Computer Science, Testing, Network, Information Systems, Technology