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Customer Service Representative

Date: Jan 11, 2019

Location: Burnaby, BC, Canada, V5C 6A7

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. As a Customer Service Representative, you’ll work to ensure our internal and external customers receive the highest level of service from XPO. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of. If you’re looking for a growth opportunity and a better lifestyle, join us at XPO. 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), pension, life insurance, disability and more.

What you’ll do on a typical day:

  • Be the internal ‘Voice of the Customer’ and act as a champion on behalf of the customer in order to fulfill, meet and exceed their expectations
  • Analyze incoming orders to determine if the team can handle the incoming order under quoted constraints of customer agreement and offers alternatives
  • Maintain, update and utilize and account profiles to ensure that the requirements are documented and is an accurate representation of the customer’s service expectations, processes and measurements
  • Establish a plan to align service partners for success in execution
  • Review available capacity within the shipping region (if known) and schedule pickup appointments within predefined guidelines

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 2 years of experience in transportation or customer service
  • Proficiency with Microsoft Office Suite

It’d be great if you also have:

  • Bachelor's degree

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oreal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed.