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Analyst, EDI - Hybrid

Requisition Id:  338563
Business Unit:  Brokerage

Charlotte, NC, US, 28277


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As an EDI Analyst, you’ll be responsible for working closely with our customers, as well as the business and technology teams, to lead, facilitate, and implement EDI customer integrations as well as participating in design reviews and working with the architecture team to assist in application testing. You will have the opportunity to grow into our new API Product space as you mature in the EDI Analyst role. You’ll find yourself immersed in a forward-thinking environment fueled by achievement and a tenacious team spirit. We’ll give you the support you need to excel at work, and the resources to build a career that will exceed your expectations. If you’re looking for a growth opportunity, join us at XPO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Answer EDI inquiries from internal and external parties utilizing the EDI support team’s ticketing system.
  • Research, root cause and create resolutions for EDI errors, ultimately resulting in reduction of EDI errors over time.
  • Work with business, customers, carriers, and third parties to intake and prioritize EDI fixes and enhancements.
  • Design, write requirements for, help offshore Developer to develop, test and implement EDI solutions to meet complex enhancement requests from Trading Partners and XPO Business Teams.
  • Daily/Weekly calls with Business Teams to review open EDI items
  • Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements.
  • Train internal business colleagues on EDI and EDI systems when required
  • Fosters teamwork and motivates others for success
  • Complete additional small projects and assignments as required

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 1 year of technical experience in applications support or program/project management
  • Client-facing customer service experience
  • Ability to effectively communicate verbally and in writing

It’d be great if you also have:

  • Experience in the logistics or supply chain industry
  • 3 or more years business analysis experience in API web service integration, development, and strategy with SOAP and REST API’s
  • Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12, WSDL.
  • Experience working on cross-functional teams
  • 2 or more years EDI and/or TMS application support experience
  • Knowledge of Scrum/Agile or Kanban methodologies
  • High level experience and familiarity with Dell Boomi

Be part of something big.



We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Charlotte

Job Segment: Logistics, Supply Chain, XML, Developer, Project Manager, Operations, Technology