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Analyst, EDI - Hybrid

Requisition Id:  329353
Business Unit:  Brokerage

Charlotte, NC, US, 28277


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As an API Analyst, you’ll be responsible for working closely with our customers, as well as the business and technology teams, to lead, facilitate, and implement API customer integrations as well as participating in design reviews and working with the architecture team to assist in application testing. You’ll find yourself immersed in a forward-thinking environment fueled by achievement and a tenacious team spirit. We’ll give you the support you need to excel at work, and the resources to build a career that will exceed your expectations. If you’re looking for a growth opportunity, join us at XPO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Assist customers and third-party administrators with the testing and implementation of inbound and outbound API connections
  • Design, write requirements for, and assist API architecture team, to test and implement API solutions to meet complex requests from Trading Partners and XPO Business Teams
  • Create user stories in Jira that include Customer or Product Requirements, Business Rules, API integration descriptions, Response Body, Error Handling Codes, and Acceptance Criteria
  • Analyze customer-initiated testing error inquiries and identify root-cause
  • Attend daily/weekly calls with business teams to review open API items
  • Participate in weekly architecture review calls to review and obtain approval on complex mapping enhancements
  • Train internal business colleagues on API high-level functions when required

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 1 year of technical experience in applications support or program/project management
  • Client-facing customer service experience
  • Ability to effectively communicate verbally and in writing

It’d be great if you also have:

  • Experience in the logistics or supply chain industry
  • 3 or more years business analysis experience in API web service integration, development, and strategy with SOAP and REST API’s
  • Ability to analyze and interpret various integration formats and documents including, but not limited to: Swagger, CSV, JSON, XML, Plain Text, X12, WSDL.
  • Experience working on cross-functional teams
  • 2 or more years EDI and/or TMS application support experience
  • Knowledge of Scrum/Agile or Kanban methodologies
  • High level experience and familiarity with Dell Boomi

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Charlotte

Job Segment: Logistics, Supply Chain, Project Manager, Business Analyst, Technical Support, Operations, Technology