Senior Analyst, Sales Operations

Requisition Id:  370749
Business Unit:  LTL

Charlotte, NC, US, 28277


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As a Senior Analyst, Sales Operations, you will be part of a small, focused team responsible for business analysis and insights in support of our Less-than-Truckload (LTL) business unit.  You will partner with senior sales leadership to help design, implement, and continuously improve the reporting, metrics and analysis that drive action across the seller community.  You will also participate in cross-functional projects in Sales Operations that help us increase the productivity of our sales team members.  We’ll count on your skills and years of experience to enhance our sales force effectiveness, drive loyal customers, and grow our business.  


Pay, benefits, and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Monitor day-to-day performance of the business across various key indicators in support of our sales strategy
  • Provide specific support and guidance to sales team members as they interact with our reporting suite to make sure they are deriving the right insights and actions from those KPI’s
  • Look to continuously streamline and simplify our reporting structure for the field
  • Partner cross-functionally with various stakeholder teams internally to solution business problems. Those stakeholders include (but are not limited to): Corporate BI Team, our SFDC Team, Finance, Pricing, Marketing, Learning & Development & HR
  • Enable our field team members with the right materials & effective communication at regular intervals and supporting weekly, monthly, and quarterly business review cycles
  • Focus on continuous improvement, reducing manual efforts by automating processes & leveraging team capabilities

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree in Business, Finance, Supply Chain Management, Marketing or a related field, or equivalent related work or military experience
  • 2 years of Sales Operations experience in a business-to-business environment

It’d be great if you also have

  • 5 years’ experience including 2 years of Sales Operations experience in a business-to-business environment
  • Strong executive presence and proven ability to work cross-functionally leading through data
  • Strong analytical mindset to analyze business problems and recommend automated solutions
  • Preferred experience working in CRM (e.g., Salesforce) and Business Intelligence (e.g., Looker) tool platforms
  • Availability to travel 10-15% of the time
  • Ideal location: Ann Arbor, MI or North Richland Hills, TX or Charlotte, NC

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Charlotte

Job Segment: Sales Operations, Supply Chain Manager, Business Intelligence, Operations Manager, Supply Chain, Sales, Operations, Technology