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Senior Analyst, Transportation Management Systems

Requisition Id:  266843
Business Unit:  Brokerage

Charlotte, NC, US, 28277


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Senior Analyst, Transportation Management Systems (TMS), you will troubleshoot problems, implement solutions, and monitor the effectiveness of the systems that keep our operations running smoothly. Delivering world-class customer service is critical to our business and we look to you to ensure that our customers have a positive experience. Become a part of our growing, dynamic team and we'll help you build a career you can be proud of.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Tier 2 level support for end users on TMS applications 
  • Support remote users via phone with business applications support requests 
  • Provide one-on-one and one-to-many user training on common issues 
  • Create documentation for end-users and internal support teams 
  • Collaborate with internal training team on content in applications curriculum 
  • Collaborate with internal QA team for testing system upgrades and enhancements 
  • Research, resolve, and respond to complex Support inquiries in accordance with current software offerings, third party software as well as legacy software systems 
  • Act as product liaison for corporate software products including working with 3rd parties to solve technical issues as required 
  • Spearhead resolving any system bugs 
  • Be a Mentor to lower-level support on the team 

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 4 years of technical experience in hands support of applications
  • Experience in technical application support, including but not limited to TMS specific platforms
  • Knowledge of industry business processes and support requirements 

It’d be great if you also have:

  • Can prioritize to ensure the highest levels of support to our business community 
  • Can communicate effectively and translate IT speak to what end users can understand 
  • Ability to quickly adapt and learn new applications 
  • Ability to document a technical issue clearly and concisely from discovery, to research, to solution and implementation 
  • Experience in a startup environment 
  • Experience supporting multiple branch offices 

Be part of something big.


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 

Nearest Major Market: Charlotte

Job Segment: Systems Analyst, Manager, Transportation, Testing, Technical Support, Technology, Engineering, Management