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Systems Coach

Requisition Id:  228854
Business Unit:  Brokerage

Charlotte, NC, US, 28277


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Systems Coach, you will partner with branch leaders and the IT team to develop and design individual and group training. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Act as a product/systems champion across the enterprise; advocate for new functionality and system awareness in the branch and during training sessions
  • Partner with team leads to define resource requirements, coordinate assignments and resources, and provide quality reviews; design, prepare and maintain training and course materials utilizing new and innovative techniques
  • Share feedback on the system with appropriate resources, whether from the end-user’s perspective or in partnership with IT
  • Coordinate new and changed processes within the department to ensure continuous competency and effectiveness; schedule and conduct training programs
  • Conduct needs assessments and gap analyses for developing training programs and determining delivery cadences
  • Develop, review and revise dynamic and interactive lesson plans, student outlines, media, practical applications and evaluation materials
  • Manage quality control and quality assurance reviews, including surveying target audience at multiple points to determine effectiveness

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience
  • 1 year of experience using Freight Brokerage systems
  • Ability to travel 25% of the time

It’d be great if you also have:

  • Bachelor’s degree in Transportation
  • Experience working in a Transportation Management System (TMS) format, from an end-user perspective
  • Systems training experience
  • Experience using XPO Connect and Freight Optimizer
  • Ability to interview technical experts, understand processes and convert technical documents into training materials that clearly and effectively communicate roles/responsibilities and their impact on expected business results

Be part of something big.


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 

Nearest Major Market: Charlotte

Job Segment: QC, QA, Quality Assurance, Quality, Technology