Lead Analyst, Technology

XPO India Shared Services

What you’ll do on a typical day:

• Lead and manage the Salesforce.com implementation and enhancement projects from start to finish, ensuring successful delivery within scope, timeline, and budget.
• Provide guidance and mentorship to junior analysts or team members, sharing best practices and knowledge in Salesforce.com configuration and customization.
• Identify opportunities for innovation and improvement within the Salesforce platform and propose new features or enhancements.
• Collaborate with business stakeholders to gather and analyze requirements, translating them into functional specifications and technical designs.
• Design and configure Salesforce.com solutions, including custom objects, fields, workflows, validation rules, page layouts, and security settings.
• Collaborate with cross-functional teams, such as developers, administrators, and quality assurance, to ensure smooth implementation and integration of Salesforce.com with other systems.
• Stay up-to-date with the latest Salesforce.com releases, features, and best practices, and assess their potential impact on the organization's Salesforce.com instance.
• Support troubleshooting and issue resolution related to Salesforce.com functionalities, configurations, and integrations.
• Conduct regular system audits to identify and address any security or compliance risks in Salesforce.com.
• Collaborate with Salesforce.com administrators and developers to ensure the stability, scalability, and performance of the Salesforce.com platform.
• Ensure high-quality code through best practices, code reviews, and testing.

What you need to succeed at XPO:

At a minimum, you’ll need:

• Bachelor’s degree in computer science, Management Information Systems or a related field or equivalent related work or military experience
• 5-7 years of direct experience as a Salesforce.com Lead developer role or in a similar role.
• Deep understanding of Salesforce.com platform capabilities and features, including Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud.
• Experience with Salesforce.com integrations with other systems, such as TMS System, marketing automation, or customer support platforms.
• Proficiency in Salesforce.com declarative tools, such as Process Builder, Flow Builder, and Lightning App Builder
• Familiarity with Apex, Visualforce, and Lightning Component development
• Salesforce.com certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Sales/Service Cloud Consultant, are highly desirable.
• Knowledge of best practices in Salesforce.com implementation, data governance, and security.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams, including business users, developers, and administrators.
• Familiarity with Agile or Scrum methodologies for project delivery.

Be part of something big.

Be a Part of Something Big