XPO India Shared Services

Be a Part of Something Big 

What you’ll do on a typical day:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.
 

• Manages team of Engineers, supervise team of 5 - 10 employees.
• Ensure the availability and efficient working of the services in compliance with the non-functional expectations.
• Plan and implement continuous improvements and changes in the ecosystem through automation.
• Handle service interruptions towards resolution within the defined SLAs with a mindset of continuous improvement
• React to events (monitor alerts, support escalation issues, internal incidents), i.e., incidents that hit the application or the underlying infrastructure. Troubleshoot and resolve the service interruption (either hands-on or by guiding 3rd party for incident resolution actions with clear instructions)
• Provide information for root cause analysis and/or conduct postmortem and provide reports.
• Provide recommendations/workarounds for identified problems.
• Liaise and act with others (end users, internal teams) for incident and problem management.
• Documentation: Create documentation tuned for the intended audience, including runbooks, Knowledge Base articles, how-to articles
• Communication: Communicate with different stakeholders and vendors on technical level. Able to translate the impact of technical issues and concept to non-technical users for impact assessment.

What you need to succeed at XPO:

• Minimum Required Education: B.Tech / BE / in Computer Science / MCA or related field.

• Minimum Required Experience: 8 to 12 years as an Operations Engineer / Dev Ops / Dev Sec Ops engineer with experience in multiple layers of software development / production management.

     Technical Competencies:

• Proven ability to triage problems quickly, assess the problem’s impact and severity, and provide appropriate response. Ability to provide workarounds for the system to work while not ignoring the need for root cause troubleshooting.
• Must be comfortable reading and writing in any of the following: C++, Java, Python
• Good working knowledge of ITIL processes and procedures (e.g., incident, problem, emergency change)
• Experience with IAC/CM tools (Terraform, Cloud Formation, Ansible, Chef, Puppet, Salt)
• Understanding of containers and related technologies such as Swarm and Kubernetes in a production environment
• Broad technology experience with Automation Software

Be part of something big.

XPO India Shared Services

Be a Part of Something Big