Senior Manager, Service Center (Break Bulk)

What you’ll need to succeed as a Senior Service Center Manager, Break Bulk at XPO

Minimum qualifications:

• 5 years of leadership experience in a distribution, supply chain, procurement, maintenance or transportation service company
• Experience leading a minimum of five direct reports and large teams
• Experience managing a P&L to achieve financial objectives
• Experience in engaging customers and developing an account base
• Demonstrated knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules
• Experience with Microsoft Office, including performing and directing moderately complex analyses in spreadsheet and database programs such as Excel and Access 
• A valid driver’s license and the ability to drive without time-of-day restrictions
• Available to work a variety of shifts, including days, evenings, overnights, weekends and holidays and to travel as needed

Preferred qualifications:

• Bachelor’s or Master’s degree in business or a related field, or equivalent related work or military experience.
• 7 or more years of leadership experience in a distribution, supply chain, procurement, maintenance or transportation service company
• Forklift experience
• Capable of effectively managing vendor and customer relationships at all levels
• Anticipate long-term challenges and trends, understand implications of decisions and translate ideas and concepts into practical applications using critical thinking skills
• Strong problem solving and analytical skills with the ability to action plan and make data-based decisions
• Exceptional verbal and written communication, group presentation and administrative skills

About the Senior Service Center Manager, Break Bulk job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Lead all employees working at the break bulk facility; Recognize and manage employees’ performance, lead situational and competency awareness and develop talent
• Respond promptly to customer inquiries and concerns and ensure a high level of customer satisfaction. Analyze performance metrics and identify areas for improvement to enhance overall quality and service levels
• Own and achieve P&L goals for the facility, including coaching to Key Performance Indicators
• Lead your leadership team to plan the daily and long-term labor needs to ensure freight is transported on time and damage free
• Provide clear and frequent updates to all employees about break bulk productivity and company policies and procedures
• Conduct regular team meetings to foster employee engagement and address any concerns
• Identify and implement cost-saving initiatives to improve the operation and drive sustained profitability
• Establish a safety mindset and culture. Ensure the cleanliness and safety of the facility and equipment
• Ensure compliance with all applicable laws/regulations, and all company policies/procedures
• Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments
• Work creatively with multiple functional areas to execute action plans to increase efficiencies and achieve facility goals

Senior Service Center Managers, Break Bulk are required to:

• Frequently lift up to 50 lbs. and occasionally lift greater than 75 lbs.
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Work in both an office and dock environment in various weather conditions which may include extreme heat or cold; work conditions may include walking, standing or sitting for extended periods of time

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.