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Analyst, Claims

Requisition Id:  347508
Business Unit:  Last Mile

Marietta, GA, US, 30062


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Analyst, Claims, you’ll manage incidents and claims on behalf of all NAT business entities, working customers, operations, carriers, and insurance companies.  You will complete investigations and resolve the claims. You will assess and identify potential risks that may impact the reputation, safety, security and financial performance of XPO.  On our team, you’ll have the support to excel at work and the resources to build a career of which you can be proud.  


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Investigate and analyze incidents and claims for loss, damage, and delay to determine company liability while protecting company and customer interests
  • Understand and interpret contractual terms & conditions 
  • Act in the capacity of advisor to operations management, carriers and customers regarding disposition of incidents and claims
  • Compose professional claims correspondence and, as necessary, liaison with legal prepare to legal notices
  • Manage incident and claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures
  • Investigate review and document significant events and escalate to appropriate leadership, insurance companies and compliance; ensure potential financial impact to XPO is identified and documented
  • Hold loss prevention meetings to provide operations guidance on future risk avoidance measures, and provide damage prevention recommendations to operations and customers

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience
  • 1 year of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk
  • Exceptional customer service skills
  • Ability to communicate with executive management regarding the decision-making process of incidents and claims
  • Excellent written, verbal, and telephone communication skills
  • Proficient in Microsoft programs, specifically word and excel

It’d be great if you also have:

  • Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system
  • Knowledge of risk reduction and claims process
  • Knowledge of multimodal modes of transportation

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Atlanta

Job Segment: Compliance, Loss Prevention, Legal, Security