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Lead, Customer Care

Requisition Id:  327200
Business Unit:  Last Mile
Location: 

Marietta, GA, US, 30062

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

​​​​​​​$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. 

As the Lead, Customer Care, you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a group of Customer Care Specialist. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

 

 What you’ll do on a typical day:

  • Organize and supervise day-to-day operations and activities of a contact center team in order to achieve key performance goals.
  • Maintain daily and weekly statistics for individual direct reports
  • Complete team reports
  • Serve as point of escalation for transactions requiring advance expertise
  • Resolve complex customer issues and ensure timely follow up and customer satisfaction.
  • Identify and analyze escalated problems and provides guidance to direct reports for resolution

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 4 years of related work experience
  • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications 

It’d be great if you also have:

  • High school diploma or equivalent
  • Excellent verbal and written communication skills.
  • Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns
  • Strong interpersonal, team and communication skills with customer focus.

Be part of something big.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here. 


Nearest Major Market: Atlanta

Job Segment: Customer Service