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Customs Specialist Lead - Mississauga, ON, Canada

Requisition Id:  326169
Business Unit:  LTL

Mississauga, ON, Canada, L4W1E6


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


Solutions driven success.

At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We realize that it takes a great team of people to keep us at the top of the industry. As the Customs Specialist Lead, your solid work ethic and attention to the small details will help us keep our operations running smoothly. On our team, you’ll have the tools to succeed and the opportunity to build a rewarding career. If you’re looking for a growth opportunity, join us at XPO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Develop, prepare, maintain, and research monthly performance reports
  • Maintain and update procedural training documentation and the departmental SharePoint site
  • Provide guidance and technical support to others when deviation from standard processes occurs; escalate recurring issues to management
  • Lead improvement initiatives for departmental processes and ensure that tasks are completed within designated time frames
  • Provide technical expertise in customs-related functions, including physical clearance processes, paperwork processes and regulatory requirements, as well as Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT) regulations

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 4 years of related work experience
  • Call center experience
  • Administrative support experience in a corporate office
  • Proficiency with SharePoint
  • Knowledge of U.S. and Canadian geography

It’d be great if you also have:

  • Experience in the transportation industry
  • Experience handling DOT accident, injuries, and breakdowns within the transportation environment
  • Familiarity with trade compliance, customs regulations, DOT, and OSHA

Be part of something big.


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.


 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Review XPO's candidate privacy statement here. 


 If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 


 Accommodation email must include:
•    Your name
•    Job title with location (city/province) and requisition ID
•    A clear description of the disability accommodation that you are seeking

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