Supervisor, Customs

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

Shift: 9:00pm – 6:00am

As the Customs Supervisor, you will facilitate and prepare customs entries, ensuring they are properly documented, classified and compliant with federal regulations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. Become a part of the XPO team where you’ll have a starring role in helping us continue to provide daily freight solutions to our global customers.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), pension, life insurance, disability and more.  

What you’ll do on a typical day:

• Prepare customs entries for all import shipments to be submitted to and released from U.S. Customs in a timely manner
• Document the review and assess accuracy by verifying country of origin/export, IOR, terms of sale and value to ensure compliance with federal regulation requirements
• With support of compliance team, ensure that all entries are properly classified by using company profiles, Customs Rulings Online Search System (CROSS), the internet and communicating with the importer of record
• Develop and maintain customer profiles based on the customer's shipment history; coordinate with customers to classify new commodities according to HTS
• Answer any Customs Brokerage-related inquiries both internally and externally
• Assist with compliance matters, including verifying power of attorney, conducting in-depth research and developing classification
• Educate customers on Customs Brokerage operations to help increase sales

What you need to succeed at XPO:

At a minimum, you’ll need:

• 2 years of relevant experience
• Experience with Windows applications and Microsoft Office (Word, Excel, PowerPoint and Project), including creating complex formulas in Excel 
• Solid knowledge of customs and participating government agency regulations, and the harmonized tariff schedule
• Knowledge of accounting functions and relative information retrieval

It’d be great if you also have:

• Customs Brokerage license

• Associate or bachelor’s degree, or equivalent related work or military experience
• 2 years of experience in a supervisory or specialist role
• Project management experience
• Experience handling customer escalations and root cause analysis

Be part of something big.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Review XPO's candidate privacy statement here. 

 If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to accommodations@xpo.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

 Accommodation email must include:
•    Your name
•    Job title with location (city/province) and requisition ID
•    A clear description of the disability accommodation that you are seeking