Analyst, Claims - Hybrid

What you’ll need to succeed as an Analyst, Claims at XPO

Minimum qualifications:

• Bachelor’s degree or equivalent related work or military experience
• 1 year of experience as a cargo claims examiner, analyst or in a similar capacity working with liability and risk

Preferred qualifications:

• 2 years of related experience
• Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements and the National Motor Freight Classification system
• Knowledge of risk reduction and claims process
• Exceptional customer service skills
• Able to communicate with executive management regarding the decision-making process of claims declined and/or paid
• Excellent written, verbal and telephone communication skills
• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

About the Analyst, Claims job

Pay, benefits and more:

• Competitive compensation package 
• Full health insurance benefits available on day one 
• Life and disability insurance 
• Earn up to 15 days of PTO over your first year  
• 10 paid company holidays 
• 401(k) option with company match 
• Education assistance 
• Opportunity to participate in a company incentive plan 

What you’ll do on a typical day:

• Understand and qualify the type of claims filed; investigate and analyze cargo claims for loss, damage and delays to determine company liability and costs for damage or loss while protecting company and customer interests
• Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification; negotiate cargo liability
• Collaborate with Sales, Pricing, Operations and customers regarding disposition of claims
• Compose professional claims correspondence
• Manage claims inventory to meet individual, team and company goals; process claims according to company policies and procedures
• Handle customer inquiries and complaints
• Provide claim prevention techniques and tips to the field

#LI-Hybrid

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.