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Analyst, Commercial Collections

Requisition Id:  350265
Business Unit:  Corporate
Location: 

North Richland Hills, TX, US, 76180

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

Hybrid schedule after training period.

As the Analyst, Accounts Receivable, you will be responsible for the daily management of a dedicated portfolio of complex, large customers. You’ll focus on improving the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk. If you’re excited by the challenge of connecting with clients, building relationships, and seizing opportunities, take your career to the next level with XPO.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

  • Manage a high revenue portfolio of commercial accounts in a fast-paced, goal-oriented Order to Cash shared services organization
  • Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data and determining root causes.
  • Perform in-depth customer payment analysis and account reviews to identify actions required to resolve outstanding receivables or disputed items
  • Resolve overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams.
  • Partner with leadership to make recommendations on account management strategies
  • Prepare clear and concise communications for the Sales team to engage with customers to resolve delinquent invoices and account issues
  • Leverage collection software and Microsoft Excel (including pivot tables and v-lookups) to develop and track action plans to meet goals
  • Maintain daily communication with customers via email and phone regarding their accounts
  • Chronicle customer interactions by documenting specific account and payment details
  • Prepare reports on key accounts in preparation for leadership and Sales account reviews.

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 1 year of experience in Accounts Receivable or Collections
  • Above-average proficiency in Microsoft Office Suite
  • Ability to prioritize and manage multiple responsibilities and changing priorities
  • Experience pulling, manipulating and analyzing large amounts of data and calculating discounts, proportions and percentages.
  • Must be able to thrive in a fast-paced, goal-oriented Order to Cash shared services organization while showing a strong attention to detail, meeting goals and building strong relationships with customers and internal departments at XPO.

It’d be great if you also have:

  • Advanced degree in Business, Finance, Accounting, or equivalent related work or military experience
  • Prior experience in freight and logistics
  • Prior exposure to management of large, high-volume AR accounts
  • Collection software experience (High Radius preferred, etc.)
  • Prior knowledge of Cash Applications or Credit

Be part of something big. 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here. 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Accounts Receivable, Testing, Collections, Finance, Technology