Associate Analyst, Claims - Hybrid

What you’ll need to succeed as an Associate Analyst, Claims at XPO

Minimum qualifications:

• Bachelor’s degree or equivalent related work or military experience
• Exceptional customer service skills
• Able to communicate with management regarding the claim decision-making process
• Excellent written and verbal communication skills

Preferred qualifications:

• 1 or more years of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk

• Knowledge of common law liability, Code of Federal Regulations, rules and tariffs, transportation contracts and agreements, and the National Motor Freight Classification system
• Knowledge of risk reduction and claims process
• Knowledge of LTL transportation
• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

About the Associate Analyst, Claims job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Investigate and analyze incidents and claims for loss, damage and delay to determine company liability while protecting company and customer interests
• Understand and interpret contractual terms & conditions 
• Compose professional claims correspondence and, as necessary, liaise with legal to prepare legal notices
• Manage claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.