Collections Specialist - Hybrid

What you’ll need to succeed as a Collections Specialist at XPO

Minimum qualifications:

• 1 year of high-volume collection experience
• Experience with Microsoft Office products including Excel

Preferred qualifications:

• High school diploma or equivalent education
• Solid knowledge of Mainframe, Oracle, and GetPaid systems
• Understanding of rule sets/rate aids and contracts
• Excellent written and verbal communication
• Ability to prioritize and manage multiple responsibilities
• Incredible work ethic, strong attention to detail
• Goal-oriented with solid problem-solving skills

About the Collections Specialist job

Pay, benefits and more.

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Generate reports, identify invoices, upload documents, manage AR and notate changes back to pay agent auditor and XPO internal systems
• Manage accounts receivable to ensure timely data input of outstanding debt resolution in third-party systems
• Manage and engage EDI onboarding team for transmissions/mapping success or failure and correct to ensure root cause resolution and prompt payment
• Identify trends regarding billing, pricing, and accessorial fee issues to report to the collector for identified customers
• Monitor and maintain payment status from the third-party system and update the XPO internal system

#LI-Hybrid

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.