Customer Experience Intern

What you’ll need to succeed as an Customer Experience Intern at XPO

Minimum qualifications:

• High school diploma or equivalent and currently pursuing a bachelor’s degree in Business, Supply Chain, or related field
• Proficiency in Microsoft Office (Word and Excel)

Preferred qualifications:

• Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for the intended audience
• Solid organizational and multitasking skills with the ability to set priorities and meet deadlines
• Energetic work style with a strong drive to succeed
• Self-motivated instincts with the ability to work well with minimal supervision or in a team environment and consult with team members/management as needed

About the Customer Experience Intern job

What you’ll do on a typical day:

• Learn about and participate in daily operational tasks
• Gain an understanding of industry trends and company initiatives
• Perform clerical functions while ensuring the confidentiality of important materials
• Provide solutions for customers in accordance with our customer service policies
• Analyze data to provide insight and suggest action items
• Work with applicable teams to document processes and streamline workflows
• Review data for large accounts and work as necessary to update account information
• Work cross-functionally to ensure a world-class customer experience
• Complete other office duties and special projects as needed

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.