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Manager, Commercial Collections

Requisition Id:  357562
Business Unit:  Corporate

North Richland Hills, TX, US, 76180


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Manager, Collections, you will support and handle the performance and productivity of the team in relation to Accounts Receivable (AR) collections. You’ll also provide ongoing feedback, development and guidance to team members. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. Become a part of our growing, dynamic team and we'll help you develop your career to a level that will exceed your expectations.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day.

  • Ensure that collection activities (customer interactions and collection call volume standards) are performed on all accounts with a past due Accounts Receivable (AR) balance
  • Drive performance metrics, such as Days Sales Outstanding (DSO) Aging accounts and bad debt percentage
  • Establish relationships with business partners in sales, onboarding, corrections, credit and billing to drive strategic performance metrics
  • Partner in the development of the collection system strategy that includes the delivery of strategic and operational processes and system processes
  • Research data to make recommendations on forecasting budgets, service measurements and staffing needs
  • Drive improvements in collection system strategy including changes in operational, SOPs and training.
  • Participate in planning and estimate cycles for setting goals for the collection’s organization based on fluctuations in the economic environment.
  • Work with team on accounts to proactively identify areas of potential risk to mitigate escalations.
  • Effectively communicate updates to senior management on accounts status/challenges and collection strategy of collections by team, in addition to individual risks within the portfolio of accounts.
  • Understand and practice the requirements of the SOX and Internal Controls for the department with the ability to identify deficiencies in the requirements and support procedure changes to mitigate risk.
  • Promote a positive and engaged team through creation of a supportive and engaging work environment that promotes collaboration, training and development
  • Coach, develop and motivate team in reaching new skills, knowledge and effective communication

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience 
  • 5 years of experience in B2B collections, supervisor or manager level experience working with software and system tools that support the collections process 
  • Experience with Microsoft Office

It’d be great if you also have:

  • Transportation industry or accounts receivable/financial services experience
  • Experience utilizing Oracle 11R2, R12, and/or GetPaid
  • Familiarity with reserve methodologies
  • Ability to prioritize changing competing priorities
  • Experience leading and developing a newly organized team, including an off shore team
  • Advanced skills with Microsoft Excel

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Accounts Receivable, ERP, Collections, Manager, Oracle, Finance, Technology, Management