Manager, Premium Services

Requisition Id:  370080
Business Unit:  LTL
Location: 

North Richland Hills, TX, US, 76180

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Manager, Premium Service you will create and lead a team designed to support customers transporting materials to and from Trade Shows or other events. You will work closely with Sales, Operations, and other internal teams to stand up this premium service.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Establish and continuously improve processes for supporting XPO Premium Services including trade show desk support.
  • Collaborate with Premium Services sales team, Operations leadership, and other functional teams to ensure open communication and provide excellent customer service.
  • Manage team resources; to include staff hiring, retention, training, motivating, and performance management to ensure excellent customer service.
  • Implement quality assurance, productivity, and customer-service standards.
  • Identify opportunities to gain operational efficiencies.
  • Develop and monitor KPI’s to report key performance measurements.

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or combination of education and experience that provides the required knowledge, skills, and abilities
  • 3+ years of previous leadership experience

It’d be great if you also have:

  • 3 or more years of Trade Show logistics experience
  • Availability for regular travel (up to 50%)

Be part of something big.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here. 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: QA, Quality Assurance, Manager, Performance Management, Sales Operations, Technology, Quality, Management, Human Resources, Sales