Senior Analyst, Customer Onboarding

What you’ll need to succeed as a Senior Customer Onboarding Analyst at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 2 years of experience working in LTL freight operations, project management and/or logistics
• Experience using Microsoft Office products such as Word, Excel and PowerPoint

Preferred qualifications:

• Strong ability to effectively interact with all levels of management and both internal and external customers
• Knowledge of general business practices related to sales, accounts payable, accounts receivable, procurement and logistics
• Able to coordinate multiple individuals (or teams) to reach a decision or goal
• Strong attention to detail and follow-up skills with ability to identify and resolve problems
• Excellent organizational, verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for the intended audience
• Able to handle multiple projects and time demands with a high level of urgency, personal integrity, energy and stamina

About the Senior Customer Onboarding Analyst job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Collaborate with sales leadership in the sales cycle to present capabilities and options for supporting customers’ specific needs as required
• Partner with Sales, Technology and Operations to meet customer requirements for all large customers; present recommendations to senior leadership for workaround alternatives when necessary
• Handle customer onboarding, including technology, operations and billing work streams
• Review LTL standard operating procedures with the customer, along with education, web setup, self-service and contact lists
• Support post-launch monitoring and review customer experience at 7, 14, 30 and 60 days to ensure a seamless experience and ability to pay invoice
• Analyze gaps identified in the first 60 days and work with appropriate business teams to drive resolution
• Provide reports, statistical data and metrics to leadership on onboarding status and trends

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.