Senior Analyst, Customer Onboarding

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

As the Senior Customer Onboarding Analyst, you’ll work directly with Sales to deliver technological Less-than-Truckload (LTL) transportation solutions for Tier 1 accounts. Your focus will be on launching a successful program and monitoring the customer experience to ensure we exceed expectations as a premier transportation partner. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Collaborate with sales leadership in sales cycle to present capabilities and options for supporting customers’ specific needs as required
• Partner with Sales, Technology and Operations to meet customer requirements for all large customers; present recommendations to senior leadership for workaround alternatives when necessary
• Handle customer onboarding, including technology, operations and billing work streams
• Review LTL standard operating procedures with the customer, along with education, web setup, self-service and contact lists
• Support post-launch monitoring and review customer experience at 7, 14, 30 and 60 days to ensure a seamless experience and ability to pay invoice
• Analyze gaps identified in the first 60 days and work with appropriate business teams to drive resolution
• Provide reports, statistical data and metrics to leadership on onboarding status and trends

What you need to succeed at XPO:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience
• 2 years of experience working in LTL freight operations, project management and/or logistics
• Experience using Microsoft Office products such as Word, Excel and PowerPoint

It’d be great if you also have:

• Strong ability to effectively interact with all levels of management and both internal and external customers
• Knowledge of general business practices related to sales, accounts payable, accounts receivable, procurement and logistics
• Ability to coordinate multiple individuals (or teams) to reach a decision or goal
• Strong attention to detail and follow-up skills with ability to identify and resolve problems
• Excellent organizational, verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
• Ability to handle multiple projects and time demands with a high level of urgency, personal integrity, energy, and stamina

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here.