Senior Analyst, Customer Onboarding

Requisition Id:  358223
Business Unit:  LTL

North Richland Hills, TX, US, 76180


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Senior Customer Onboarding Analyst, you’ll work directly with Sales to deliver technological Less-than-Truckload (LTL) transportation solutions for Tier 1 accounts. Your focus will be on launching a successful program and monitoring the customer experience to ensure we exceed expectations as a premier transportation partner. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Collaborate with sales leadership in sales cycle to present capabilities and options for supporting customers’ specific needs as required
  • Partner with Sales, Technology and Operations to meet customer requirements for all large customers; present recommendations to senior leadership for workaround alternatives when necessary
  • Handle customer onboarding, including technology, operations and billing work streams
  • Review LTL standard operating procedures with the customer, along with education, web setup, self-service and contact lists
  • Support post-launch monitoring and review customer experience at 7, 14, 30 and 60 days to ensure a seamless experience and ability to pay invoice
  • Analyze gaps identified in the first 60 days and work with appropriate business teams to drive resolution
  • Provide reports, statistical data and metrics to leadership on onboarding status and trends

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 2 years of experience working in LTL freight operations, project management and/or logistics
  • Experience using Microsoft Office products such as Word, Excel and PowerPoint

It’d be great if you also have:

  • Strong ability to effectively interact with all levels of management and both internal and external customers
  • Knowledge of general business practices related to sales, accounts payable, accounts receivable, procurement and logistics
  • Ability to coordinate multiple individuals (or teams) to reach a decision or goal
  • Strong attention to detail and follow-up skills with ability to identify and resolve problems
  • Excellent organizational, verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
  • Ability to handle multiple projects and time demands with a high level of urgency, personal integrity, energy, and stamina

Be part of something big.



We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Accounts Payable, Accounts Receivable, Procurement, Project Manager, Finance, Operations, Technology