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Senior Analyst, Customer Success

Requisition Id:  345802
Business Unit:  LTL

North Richland Hills, TX, US, 76180


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As a Senior Analyst, Customer Accounts, you will be expected to perform trend analysis, proactively identify and drive resolutions, and be the advocate for the customer. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Perform trend analysis to provide strategic and actionable business insights that enable operations or customer to make data-driven decisions
  • Facilitate operational reporting for monthly, quarterly business reviews for assigned focus accounts
  • Assist with query building, dashboard generation, and report templates
  • Ensure the quality of reports delivered to customers including: proofreading and editing reports, checking numbers & report findings, and ensuring the overall formatting and visual consistency of the reports
  • Monitor utilization and partner with customers to develop strategies to ensure best use of our service and help achieve maximum value

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience
  • 2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
  • Experience with Microsoft Office products such as Excel and Word
  • Analytical and problem-solving skills

It’d be great if you also have:

  • Bachelor's degree or equivalent related work or military experience
  • LTL industry experience
  • Excellent verbal and written communication skills with the ability to manage difficult customer conversations
  • Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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