Specialist, Claims

What you’ll need to succeed as a Specialist, Claims at XPO

Minimum qualifications:

• 1 year of experience
• Proficiency with Microsoft Word and Excel, with excellent typing and PC skills

Preferred qualifications:

• Associate degree or an equivalent combination of education and experience
• Knowledge of common law liability, Code of Federal Regulations, rules and tariffs, transportation contracts and agreements, and the National Motor Freight Classification system
• Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills
• Exceptional customer service skills
• Excellent written, verbal, and telephone communication skills

About the Specialist, Claims job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Independently review all incoming emails and mail to accurately identify new claim filings and respond to customer inquiries
• Efficiently data-enter claims into the claims application with high accuracy
• Review all returned checks to identify the cause and ensure the customer receives payment moving forward, communicating with customers and XPO Accounting as needed to resolve the issue
• Use general cargo claims knowledge to understand incoming correspondence and correctly route lawsuits, canceled claims, and other documentation to management with minimal oversight

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.