Specialist, Customer Care - Invoice Disputes

What you’ll need to succeed as a Customer Care Specialist at XPO

Minimum qualifications:

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

Preferred qualifications:

• High school diploma or equivalent work or military experience
• 3 years of customer service experience
• 1 year of transportation industry experience
• Available to work a variety of shifts
• Familiar with CRM technology (e.g. Salesforce.com)
• Able to identify and help implement continuous improvement solutions
• Able to understand instructions and pre-established guidelines to perform required tasks

About the Customer Care Specialist job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year 
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Investigate invoice disputes, audit against tariffs and client contracts using a variety of tools and systems
• Keep the customer updated throughout the process and escalate issues, as needed
• Understand customer concerns and provide helpful information regarding the application of charges and reasons for accessorial charges
• Develop trust between XPO and our customers by providing education on supporting documentation
• Utilize the case management system to document all required elements of customer interactions
• Use internal systems to understand shipment history, answer questions, and provide solutions to customers
• Support customers who have problems on the XPO website (e.g. registration, passwords, tools and/or navigation)

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.