Specialist, Customer Care

What you’ll need to succeed as a Customer Care Specialist at XPO

Minimum qualifications:

• 1 year of related work experience
• Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

Preferred qualifications:

• High school diploma or equivalent work or military experience
• 3 years of customer service experience
• 1 year of transportation industry experience
• Available to work a variety of shifts
• Familiar with CRM technology (e.g. Salesforce.com)
• Able to identify and help implement continuous improvement solutions
• Able to understand instructions and pre-established guidelines to perform required tasks

About the Customer Care Specialist job

Pay, benefits and more:

• Competitive compensation package 
• Full health insurance benefits available on day one 
• Life and disability insurance 
• Earn up to 13 days of PTO over your first year  
• 10 paid company holidays 
• 401(k) option with company match 
• Education assistance 

What you’ll do on a typical day:

• Investigate distressed shipment and cargo claim concerns using a variety of tools and systems     
• Keep the customer updated throughout the process, demonstrate empathy, and escalate issues as needed
• Use internal systems to understand shipment history, answer questions, and provide information to customers
• Support customer shipment change requests by engaging appropriate operational teams
• Answer a variety of customer inquiries using information in Edge, Corrections, Looker and other systems
• Perform system updates to trigger operational behaviors and desired outcomes

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.