Specialist, Customer Sales Support

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

As the Customer Sales Support Specialist, you will work directly with customers to resolve disputes, as well as schedule, quote and track shipments. If you’re ready to build a career you can be proud of, we have the opportunity for you to grow with XPO. 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Work directly with customers to track shipments, provide rate quotes and schedule pick-ups and deliveries.
• Follow up with online customer spot quotes and try and close and/or upsell business on behalf of our sales team.
• Research and resolve billing issues; manage claims resolution, filing and tracking; submit corrections and dispute resolution requests
• Perform over, short and damaged freight assessments
• Scan shipment documents
• Provide website support; provide operational assistance including routing and planning
• Resolve customer escalation matters for Account Executives
• Log sales activity into Salesforce.com

What you need to succeed at XPO:

At a minimum, you’ll need:

• 1 year of customer service or sales experience
• Strong typing and 10-key skills
• Proficiency in Microsoft Office

It’d be great if you also have:

• Associate degree in a related field
• 3 years of experience in a customer service role or sales role with proven selling skills as well as experience handling customer issues professionally and swiftly
• Experience with Salesforce.com 
• Transportation experience
• Excellent time management, organizational and multitasking skills with great attention to detail
• Strong written and verbal communication skills
• Ability to work independently and in a team environment

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here.