Specialist, Customer Solutions

What you’ll need to succeed as a Customer Solutions Specialist at XPO

Minimum qualifications:

• 1 year of relevant work experience

Preferred qualifications:

• Experience working in cargo claims
• 1 year of experience working in transportation operations or a logistics environment
• 2 years of experience investigating customer complaints/issues and resolving problems to the customer's satisfaction
• Experience working as a member of an integrated team
• Customer service knowledge with the ability to advocate for the customer
• Knowledge and understanding of the basic requirements for freight movement
• Able to effectively cross-train other employees

About the Customer Solutions Specialist job

Pay, benefits and more:

• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Provide a single point of contact for premium customers
• Utilize available resources to identify issues, offer solutions and provide information to customers regarding shipments, coding, collections, corrections and any other issues
• Assist with the training of current and new customer solutions staff

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.