Supervisor, Accounts Receivable Coding and Disputes

Requisition Id:  370969
Business Unit:  Corporate

North Richland Hills, TX, US, 76180


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As a Supervisor of Coding & Disputes you will manage the team to meet the evolving business requirements in a fast-paced environment. You will ensure that business goals and key performance metrics are delivered. As a leader, you will create a high-performance team through coaching and mentoring. Become a part of our rapidly growing dynamic team and we'll help you develop your career to a level that will exceed your expectations.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.  


What you’ll do on a typical day:

  • Effectively lead the coding & resolver team to achieve service goals for various processes or programs, including coding (customer master) setup, grouping of accounts, HRC updates, invoice audit, HRC disputes, corrections, and oracle merges.
  • Partner with internal stakeholders to create processes that reduce errors in customer onboarding and increase data set up integrity.
  • Monitors and implements processes to ensure that set up of customer information is in accordance with evolving company needs and technological improvements.
  • Collaborates with peers to drive culture, performance, and employee engagement.
  • Creates documentation of processes and procedures to create standardization.
  • Ensure that assignments are completed accurately and timely.
  • Provide the training and tools needed for assignments.
  • Monitor and review job performance while also overseeing time and attendance of each employee.

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 3 years of related experience

It’d be great if you also have:

  • 2 years of previous supervisory experience preferred.
  • Prior experience working in LTL, freight transportation, logistics or supply chain environment. Minimum 2 years of experience preferred.
  • Highly organized and proven ability to multi-task and prioritize work.
  • Proven ability to communicate, written and verbal, with all levels of management.
  • Proven ability to interact with internal and external customers.
  • Extensive knowledge and use of mainframe, web, and Microsoft Office Applications.
  • Ability to evaluate business process and implement change.
  • Ability to read and interpret contracts.
  • Ability to prioritize and delegate responsibilities to meet commitments.
  • Ability produce written and verbal communication to senior audiences. Must have the ability to articulate complex issues to management, customers, and internal stakeholders.
  • High level of attention to detail and ability to break down complex problems to drive solutions.
  • Experience with High Radius.
  • Experience working with customer master file systems is preferred.
  • Experience researching and updating company hierarchies changes due to mergers, acquisitions, and divestures is preferred.

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Logistics, Accounts Receivable, Supply Chain, Database, Mainframe, Operations, Finance, Technology