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Brokerage Operations Manager, US/MX Border - Bilingual

Requisition Id:  347672
Business Unit:  Brokerage

Phoenix, AZ, US, 85040


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 



As the Manager, Operations aligned to our Carrier Procurement team for our Freight Brokerage Business Unit, you’ll manage all procurement functions, including developing new carrier sources, conducting bids and selecting carriers. You will also lead other procurement managers and collaborate with customers and account managers to create procurement solutions that meet service and cost expectations. On our team, you’ll have the tools and support to build a career you’ll not only be proud of, but one you’ll love.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Act as the liaison between carrier operations management and XPO associates, and partner with all functions of the business
  • Lead mode-specific teams of procurement managers, including setting performance targets and continuously providing feedback regarding actual performance in comparison to targets
  • Own all procurement-related activities for specific modes across multiple accounts
  • Help set strategy around mode buying and leveraging; develop key initiatives, best practices, and processes within the team
  • Support the growth of new customers and the expansion of existing customers
  • Collaborate with Customer and Account Management teams to create solutions that meet service and cost levels
  • Determine carrier rates and KPI’s; analyze rates and make decisions on awards while remaining compliant with the overall sourcing strategy
  • Analyze all lanes and rates to ensure equity
  • Recommend cost-saving strategies that are beneficial to our customers as well as equitable to the carriers
  • Negotiate volume discounts with carriers where applicable
  • Prepare bids and quotes on single and project shipments for domestic/international business; analyze job costs to ensure bids and quotes provide desirable profit margins

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 4 years of operations experience

It’d be great if you also have:

  • Bachelor's degree or equivalent related work or military experience
  • 5 years of experience in carrier procurement with an emphasis on carrier rate negotiations
  • In-depth knowledge of carrier operations, including, FTL and LTL

Be part of something big.



We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Phoenix

Job Segment: Operations Manager, Procurement, Equity, Manager, Operations, Bilingual, Finance, Management