Engineer, Software Engineering - Hybrid

What you’ll need to succeed as an Engineer, Software Engineering at XPO

Minimum qualifications:

• Bachelor’s degree or equivalent work or military experience
• 1 year of experience as an Operations Engineer / Dev Ops / Dev Sec Ops engineer with experience in multiple layers of software development/production management

Preferred qualifications:

• 3+ years of experience as an Operations Engineer / Dev Ops / Dev Sec Ops engineer with experience in multiple layers of software development/production management.
• Comfortable reading and writing in Java
• Good working knowledge of ITIL processes and procedures (e.g., incident, problem, emergency change)
• Experience with enterprise monitoring and integration platforms such as Dynatrace and Elastic, along with strong SQL skills to analyze and correct production data issues.
• Understanding of containers and related technologies such as Swarm and Kubernetes in a production environment
• Broad technology experience with Automation Software

About the Engineer, Software Engineering Job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Work across our product landscape ensuring the smooth operations of our IT systems and service. The role focuses on L1/L2/L3 production support, requiring strong capabilities in coding, debugging, root cause analysis (RCA) and data fixes
• Ensure the availability and efficient working of the services in compliance with both functional and non-functional expectations
• Work closely with end users, business stakeholders, and technical teams to ensure application stability and high service quality.
• Plan and implement continuous improvements and changes in the ecosystem.
• Handle service interruptions towards resolution within the defined SLAs with a mindset of continuous improvement
• React to events (monitor alerts, support escalation issues, internal incidents), i.e., incidents that hit the application or the underlying infrastructure. Troubleshoot and resolve the service interruption (either hands-on or by guiding 3rd party for incident resolution actions with clear instructions)
• Provide information for root cause analysis and/or conduct postmortem and provide reports.
• Provide recommendations/workarounds for identified problems.
• Liaise and act with others (end users, internal teams) for incident and problem management.
• Documentation: Create documentation tuned for the intended audience, including runbooks, Knowledge Base articles, how-to articles
• Communication: Communicate with different stakeholders and vendors on technical level. Able to translate the impact of technical issues and concept to non-technical users for impact assessment.
• Conduct occasional extended hours including weekends, to meet project deadlines or production support 
• Conduct oncall support in a rotational basis, after 6 months of employment

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.