Associate Specialist, Cash Applications

Requisition Id:  359695
Business Unit:  Corporate

Pune, IN

 Logistics done differently.

Are you ready to take your career to the next level with a rapidly growing, dynamic global company? Join XPO Logistics, a company named among the most admired in the world by Fortune Magazine.

 Location: Pune

Timing: 6:30PM – 3:30AM


What you’ll do on a typical day:

Responsible for applying payments accurately to customer accounts, performing analysis of payment histories and account reconciliations. In addition, this role will reconcile customer balances with focus on resolving payment discrepancies, conduct research for unidentified customer accounts and/or over-payments. This position will also have regular interaction with the credit/collection department. The candidate takes ownership and creates solutions and enjoys working “hands-on” in a high-volume, fast-paced work environment.    

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (please list 5-8 responsibilities along with percentage of time associated with each).

  • Verifies payments and ensures that all required paperwork is accurately completed including check numbers and amounts paid
  • Day to day processing and allocating of cash received to appropriate clients and invoices
  • Contact clients directly and liaise with the collections team, to ensure unidentified receipts are worked on each day and kept at an absolute minimum
  • Contact’s customers when necessary to determine proper payment application
  • Maintains customer files and all related information in computer system.
  • Escalate unresolved issues/concerns
  • Participate in special department projects/initiatives as directed
  • Daily Balancing of the bank statements and ERP payment posting
  • Research customer duplicates and erroneous payments
  • Assist in the month end processes as needed
  • Responding to queries from the Collections & Billing teams in a timely manner
  • Demonstrate the ability to handle situations which may require adaptation of response according to customer response
  • Performs other duties as assigned


What you need to succeed at XPO:


  • Minimum Required Education: Bachelor's degree (B.A) in Accounting or Finance or Commerce
  • Minimum Required Experience:  2 to 4 years related experience post-graduation within the logistics or transportation domain (not compulsory) within Order to Cash (OTC) primarily in Cash Application





JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

    • Performs complex analysis of data, processes, policies, procedures and/or systems
    • Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
  • Communication Skills –
    • Strong communication skills – both verbal and written
    • Writes clearly and informatively. Edits work for spelling and grammar
    • Presents organized and thorough information and data appropriate for intended audience
    • Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
  • Time Management Skills -
    • Demonstrates follow-up skills
    • Provides timely and professional support to all internal/ external customers and vendors
    • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
  • Other Skills -
    • Team-oriented - consults with team members and management as needed to complete assigned responsibilities
    • Works with minimal supervision
    • Maintains strict confidentiality


Technical Competencies

    • Basic computer and technical Skills –
      • Strong fluency/ expert-level user of Windows applications, particularly Microsoft Excel
      • Quickly learns and achieves proficiency in new software applications as needed.
      • Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.
      • Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, JIRA etc.
      • Understands and is familiar with the most widely known and emerging tools, technologies and social applications.

WORK ENVIRONMENT & PHYSICAL DEMANDS- The Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Space

  • Office work/ cube space with moderate noise level

Hours of Work/Travel

  • Weekdays (Monday through Friday) with a 5.30 pm to 4.30 am (IST) work window
  • May need to travel basis business/ process need
  • Occasional overtime based on business needs


Physical Activity

  • Sits for majority of time


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review XPO's candidate privacy statement here. 

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