Specialist, Cash Application

Xpo India Shared Services

What you’ll do on a typical day

• Verifies payments and ensures that all required paperwork is accurately completed including check numbers and amounts paid
• Day to day processing and allocating of cash received to appropriate clients and invoices
• Contact clients directly and liaise with the collections team, to ensure unidentified receipts are worked on each day and kept at an absolute minimum
• Contacts customers when necessary to determine proper payment application
• Maintains customer files and all related information in computer system.
• Escalate unresolved issues/concerns
• Participate in special department projects/initiatives as directed
• Daily Balancing of the bank statements and ERP payment posting
• Research customer duplicates and erroneous payments
• Assist in the month end processes as needed
• Responding to queries from the Collections & Billing teams in a timely manner
• Demonstrate the ability to handle situations which may require adaptation of response according to customer response
• Performs other duties as assigned

 What you need to succeed at XPO:

• Analytical Skills -
• Identifies and resolves problems
• Demonstrates attention to detail
• Performs complex analysis of data, processes, policies, procedures and/or systems
• Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
• Communication Skills
• Strong communication skills both verbal and written
• Writes clearly and informatively. Edits work for spelling and grammar
• Presents organized and thorough information and data appropriate for intended audience
• Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
• Time Management Skills -
• Demonstrates follow-up skills
• Provides timely and professional support to all internal/ external customers and vendors
• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• Other Skills -
• Team-oriented - consults with team members and management as needed to complete assigned responsibilities
• Works with minimal supervision
• Maintains strict confidentiality

Technical Competencies

• Basic computer and technical Skills –
• Strong fluency/ expert-level user of Windows applications, particularly Microsoft Excel
• Quickly learns and achieves proficiency in new software applications as needed.
• Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.
• Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, JIRA etc.
• Understands and is familiar with the most widely known and emerging tools, technologies and social applications.

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