Specialist, Collections

Logistics done differently.
Are you ready to take your career to the next level with a rapidly growing, dynamic global company? Join XPO Logistics, a company named among the most admired in the world by Fortune Magazine.
We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to Cash & Collection domain. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

We provide free transport facility
Location: Pune
Timing: 6:30PM – 3:30AM

What you’ll do on a typical day:
• The Collections Specialist/Collector will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis.
• Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals.
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution.
• Resolve customer issues and complaints concerning billing disputes.
• Perform uploads to customer websites.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

What you need to succeed at XPO:
At a minimum, you’ll need:
• Ability to work flexible hours (6:30PM to 3:30AM IST.)
• Bachelor's degree in Accounting or Finance or Commerce
• 2 to 4 years related experience within the logistics or transportation domain (compulsory) within Order to Cash (OTC) primarily in Collections
• Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar.
• Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications.
• Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, Getpaid, JIRA etc.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Be part of something big.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review XPO's candidate privacy statement here.