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Manager, Sales and Service

Requisition Id:  320348
Business Unit:  LTL
Location: 

Regina, SK, Canada, S4N4Y7

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Manager of Sales and Service, you’ll be recruiting, selecting, training and supervising employees, as well as providing shipping and logistics solutions to customers in the local sales territory. We’ll count on your experience to maximize employee engagement and maintain ongoing and impactful communication on every level, creating a positive work environment that boosts productivity and dedication. If you’re looking for a growth opportunity, join us at XPO.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

  • Supervise all employees reporting to the Service Center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring coaching, training and development
  • Plan the daily manpower needs to ensure freight is delivered and picked up in a timely manner
  • Provide clear and frequent information and guidance to all employees about Service Center productivity and XPO policies and procedures
  • Monitor, analyze and implement all opportunities to cut costs and improve efficiencies; maintain a clean and safe working condition of the facility and equipment
  • Conduct face-to-face customer visits to drive increases in local sales and to support local sales in national and strategic accounts    
  • Grow share of wallet within existing customer base; gain shares from new customers and grow overall market share within your assigned territory
  • Negotiate contracts and pricing with customers 
  • Route proper documentation and procedure control for hazardous material shipments

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 4 years of related work experience
  • Experience in a Less-than-Truckload (LTL) environment
  • A valid driver’s license
  • Availability to work a variety of shifts, including days, evenings, nights and weekends; travel as needed

It’d be great if you also have:

  • Bachelor’s degree or equivalent related work or military experience
  • 1 year of experience in a supervisory role
  • Thorough knowledge of LTL industry, transportation rules and regulations, OSHA laws, hazardous materials regulations, NMFC and Tariff rules, and company policies
  • Transportation, Logistics and LTL sales experience; proven track record of sales success and great customer relations
  • Experience working with Salesforce.com or another CRM
  • Business to Business selling experience and use of Business to Business based negotiating tools
  • Outstanding leadership, mentoring and interpersonal skills
  • Strong analytical skills

This job requires the ability to:

  • Lift objects of various shapes, sizes and weights (up to 50 lbs. frequently and greater than 75 lbs. occasionally)
  • Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
  • Walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery

Be part of something big.

 

 

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

 

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Review XPO's candidate privacy statement here. 

 

 If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to accommodations@xpo.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

 

 Accommodation email must include:
•    Your name
•    Job title with location (city/province) and requisition ID
•    A clear description of the disability accommodation that you are seeking


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