Customer Service Representative

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Transportation experience
• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Expected pay range: $23.52 to $27.05  per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set. 

• Full health insurance benefits on day one 
• Life and disability insurance
• Earn up to 13 days PTO your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here. 

Eligible participants who are hired while the program is in effect will receive a $X,XXX sign-on bonus, if you voluntarily terminate employment before 12 months of continuous employment, you are required to repay 100% of the sign-on bonus.  If you terminate employment after 12 months but before 24 months, you are required to repay 50% of the sign-on bonus. The sign-on bonus will be paid in accordance with the Company’s payroll procedures on the normal payroll date following 30 days of your continuous employment. Current XPO employees are not eligible for sign-on bonuses.

 A $X,XXX retention bonus will be paid to those eligible participants who are hired while the program is in effect and attain 6 months of continuous employment with XPO in their current qualified position. Eligible participants who are hired while the program is in effect and attain 12 months of continuous employment in their current qualified position will receive another $X,XXX bonus. The bonuses are subject to all applicable taxes. All other rules governing this program will apply. Current XPO employees are not eligible for retention bonuses.