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Director, Operations

Requisition Id:  337201
Business Unit:  Managed Transportation

Southfield, MI, US, 48076


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Director, Operations, your focus will be successfully managing client relationships, meeting or exceeding client expectations, and working to ensure effective operational solutions and service improvements. We want to leverage your skills and years of experience to create positive results, ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues
  • Drive operational efficiencies to improve service and financial performance
  • Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis
  • Execute individually assigned components of startup action plans
  • Participate in developing integration plans to support client and company initiatives
  • Direct, develop, mentor and lead operational teams
  • Establish and meet site objectives in the areas of financial performance, safety, quality and customer service 

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 7 years of logistics experience
  • Experience in a managerial role
  • Experience performing complex analyses of data, processes, policies, procedures and/or systems

It’d be great if you also have:

  • Bachelor’s degree in Management or Logistics
  • Availability to work a flexible schedule, which may include weekends; travel up to 25% of the time
  • The capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results

Be part of something big.



We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Detroit

Job Segment: Operations Manager, Manager, Operations, Management