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Supervisor, Operations

Requisition Id:  336742
Business Unit:  Expedite/Air
Location: 

Statesville, NC, US, 28677

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Supervisor, Operations, you will oversee local staff, assign coverage, establish, and ensure payment to sub-haulers, and notify leaders of escalating issues. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals. If you’re looking for a growth opportunity, join us at XPO.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

  • Provide elevated support to the dispatcher, ensuring customer requirements are met
  • Make appointments for pickup and delivery
  • Track empty container availability and ensure container is picked up in a timely manner
  • Provide escalated customer support as needed
  • Forward PODs on various web-billed accounts
  • Track container releases from the pier/rail to prevent demurrage costs
  • Develop and mentor staff to reach goals, train staff on company policies and procedures
  • Carry out supervisory responsibilities, including interviewing, hiring, disciplining, and resolving issues

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 2 years of experience in transportation or logistics

It’d be great if you also have:

  • Bachelor’s degree in a related field
  • Solid leadership and creative thinking skills with the ability to effectively supervise, coach and influence employees

Be part of something big.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here. 


Nearest Major Market: Hickory

Job Segment: Manager, Management, Operations, Customer Service