Lead Project Manager, Technology

XPO India Shared Services

Be a part of something big

What you’ll do on a typical day:

• Develop detailed project plans, including scope, timelines, resource allocation, and budget.
• Execute projects according to the project plan, ensuring adherence to quality standards and client requirements.
• Monitor project progress, identify and resolve issues, and manage changes to project scope.
• Effectively communicate project expectations to team members and stakeholders.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Manage and build relationships with clients, ensuring satisfaction and alignment with project goals.
• Utilize in-depth knowledge of Service Now and CRM technologies to guide project teams and clients through successful implementations.
• Provide insights and recommendations on best practices for Service Now and CRM configuration and customization
• Identify and mitigate potential risks that may impact project delivery.
• Proactively address issues and challenges, ensuring they are resolved in a timely manner.
• Allocate resources efficiently to ensure optimal project performance.
• Work closely with team members to enhance their skills and capabilities.
• Implement and maintain quality assurance processes to deliver high-quality solutions.
• Conduct regular project reviews to assess and improve project performance.
• Detail-oriented in terms of documentation, and gathering client requirements
• Supports a culture of continuous process improvement through sprint retrospectives and key indicators around team performance
• Ensures clear communication and organization of all strategic and business delivery team goals
• Promote transparency and team empowerment across teams with positivity.

What you need to succeed at XPO:

• 8 + IT Experience with minimum project management experience with the ability to lead risks, People Management, Change management, and training methods.
• 4 +years of working experience in Managing Salesforce/Service Now end-to-end implementation Project.
• Strong understanding of SDLC methodologies (Agile, SCRUM, other) including Deployment/Packaging effectively.
• Strong communication and multi-tasking skills in a dynamic environment. Ensure effective use of project management software and tools.
•  Proven experience as a Project Manager with a focus on Service Now OR CRM projects.
• Strong documentation skills and Power point presentation skills for project documents.
• PMP  certification is added advantage.

XPO India Shared Services

Be a part of something big