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Manager, Customs

Requisition Id:  340542
Business Unit:  Freight Forwarding

Union City, CA, US, 94587 Union City, CA, US, 94587 Union City, CA, US, 94587


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Customs Manager, you will facilitate and prepare customs entries, ensuring they are properly documented, classified and compliant with federal regulations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. Become a part of the XPO team where you’ll have a starring role in helping us continue to provide daily freight solutions to our global customers.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Prepare customs entries for all import shipments to be submitted to and released from U.S. Customs in a timely manner
  • Document the review and assess accuracy by verifying country of origin/export, IOR, terms of sale and value to ensure compliance with federal regulation requirements
  • Ensure that all entries are properly classified by using company profiles, Customs Rulings Online Search System (CROSS), the internet and communicating with the importer of record
  • Develop and maintain customer profiles based on the customer's shipment history; coordinate with customers to classify new commodities according to HTS
  • Answer any Brokerage-related inquiries both internally and externally
  • Assist with compliance matters, including verifying power of attorney, conducting in-depth research and developing classification
  • Educate customers on Brokerage operations to help increase sales

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Customs Brokerage license
  • 4 years of relevant experience
  • Experience with Windows applications and Microsoft Office (Word, Excel, PowerPoint and Project), including creating complex formulas in Excel 
  • Solid knowledge of customs and participating government agency regulations, and the harmonized tariff schedule
  • Knowledge of accounting functions and relative information retrieval

It’d be great if you also have:

  • Associate or bachelor’s degree, or equivalent related work or military experience
  • 2 years of experience in a supervisory or specialist role
  • Project management experience
  • Experience handling customer escalations and root cause analysis

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

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