Share this Job

Associate Specialist, Customer Service

Requisition Id:  337304
Business Unit:  Brokerage
Location: 

Vancouver, BC, Canada, V5C 6A7

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Associate Specialist, Customer Service, you’ll ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. As a part of the XPO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), pension, life insurance, disability and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

  • Assist customers and business partners via telephone and email 
  • Handle customer complaints in a calm, professional manner 
  • Diagnose, assess, and resolve problems or issues   
  • Monitor progress of delivery routes
  • Process changes or cancellations to delivery orders  

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Experience with Microsoft Office and other business-related applications 
  • High school diploma or equivalent

It’d be great if you also have: 

  • 1 year of experience in a customer service role 
  • Experience in a call center environment 
  • Strong customer service skills, including satisfactory resolution of issues  
  • The ability to thrive under pressure while delivering solutions that exceed customer expectations  
  • Exceptional multitasking and organizational skills 

Be part of something big.

 

 

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


Qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or other protected status.

 

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Review XPO's candidate privacy statement here. 

 

 If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to accommodations@xpo.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. 

 

 Accommodation email must include:
•    Your name
•    Job title with location (city/province) and requisition ID
•    A clear description of the disability accommodation that you are seeking


Job Segment: Call Center, Customer Service